Other Things to Consider
The Statement of Purpose and Service User Guide gives a brief overview of the service, but meeting the staff and visiting the service is essential in understanding the ethos of the care and support that is being delivered. Good relationships and good communication with the people that directly support the person are essential in ensuring the network of support works. Understanding of the training that the staff receive (found in the Training Manual) and other external support that is engaged by the service helps to build a picture of whether the service has the skills to provide the care and support that is required.
The organisation’s vision coupled with the service manager’s vision and development plans for the home allow you an understanding of how they see their service developing. Location of the service and what is on offer in the service and accessed in the local community are important in supporting people’s inclusion in community participation, social, educational and leisure needs. We include this in the timetable of activities for each service user.
What do other service users and other peoples’ networks of support think about the service, including outside professional agencies such as Care Managers of people using the service, the NAS who accredit Autism services, and the Care Quality Commission who inspect and report on the quality of the service.
Your expectations are that Solor will provide:
